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MAIN CONFERENCE - DAY ONE (17 JAN 08)
SESSIONS
SLIDES FOR DOWNLOAD
SLIDES FOR DOWNLOAD
Keynote Address Healthcare: A Changing Social Contract
Mdm Halimah Yacob (Singapore)
Not available
Plenary 1 Building Brand and Trust - Enhancing Reputation through Quality in Healthcare
Prof Tan Ser Kiat (Singapore)
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Symposium 1: Patient Safety I
  Patient Safety: Lessons from the Aviation Industry
Dr Robin Low (Singapore)
Click Here
Use of Medical Informatics to Enhance Patient Care and Safety
Dr Lui Siu-Fai (Hong Kong)
To be uploaded
Competencies Related to Patient Well-being
Dr Elizabeth Chong (Brunei)
Click Here
Accelerating Patient Safety Movements in Singapore
- A Systems Approach

Mr Peter Lee (Singapore)
To be uploaded
Symposium 2: Innovations in Quality
  Innovation - Aim First then Shoot!
Dr Hwang Chi Hong (Singapore)
Click Here
Innovation in the Redesign of Care Delivery in SingHealth Polyclinics - A Nursing Perspective
Ms Jasmine Heng (Singapore)
Not available
Innovations in Rehabiltation
Dr Celia Tan (Singapore)
Not available
Scope of Innovations in Quality
Assoc Prof Goh Lee Gan (Singapore)
Click Here
Symposium 3: Certification & Accreditation
  Teaching Hospital Accreditation in Taiwan
Dr Cathy HY Wung (Taiwan)
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The Challenge for Accreditation in a Rapidly Changing Health Care Environment: The JCI Model
Dr David Jaimovich (United States)
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Uplifting Patient Safety Through Enhancing Accountabilities
Dr Kadar Marikar (Malaysia)
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Lunch Symposium 1
(Sponsored by Pfizer Pte Ltd)
Smoking Cessation in the 21st Century: What Everyone Should Know
Prof Andrew Pipe (Canada)
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Plenary 2 Quality First: Better Health Care for All Malaysians
Tan Sri Datuk Dr Haji Mohd Ismail B Merican (Malaysia)
Click Here
Symposium 4: Service Quality - Insight and Best Practices
  "Building Service Quality from the Outside-In" - Customer Experience Management the OCBC Way
Mr Mark N Grieves (Singapore)
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Communications and Disputes Management: How to break bad news and say "You're sorry"
Mr Lek Siang Pheng (Singapore)
Not Available
Symposium 5: Infection Control: Hand Hygiene
  Implementing a Nation-wide Hand Hygiene Programme
Prof Seto Wing Hong (Hong Kong)
Click Here
The Value of a Campaign
Dr Ling Moi Lin (Singapore)
Not Available
Improving Hand Hygiene in ICU : Impact on Heathcare-Associated Infections
Dr Ramliza Ramli (Malaysia)
Not Available
Symposium 6: Clinical Governance
  Clinical Governance in Healthcare : Why Everyone should be on Board
Prof Fock Kwong Ming (Singapore)
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Clinical Governance - The National Healthcare Group (NHG) Framework
A/Prof Thomas Chee (Singapore)
Not Available
Clinical Governance - The Thai Experience
Prof Apichati Sivayathorn (Thailand)
To be uploaded
 
     
 
MAIN CONFERENCE - DAY TWO (18 JAN 08)
SESSIONS
SLIDES FOR DOWNLOAD
SLIDES FOR DOWNLOAD
Symposium 7: Patient Safety II
  Patient Safety Journey
Dr Tai Hwei Yee (Singapore)
Not Available
Reduction of Medication Error: The KK Women's & Children's Hospital Experience
Dr Joseph Manuel Gomez (Singapore)
Click Here
Patient Safety in the Operating Room
Dr Joy Luat-Inciong (Philippines)
Click Here
Symposium 8: Chronic Disease Management
  The Journey of Chronic Disease Self-Management in Hong Kong
Mr Peter Poon (Hong Kong)
Click Here
Re-engineering Heart Failure Care: The National Healthcare Group Experience
Ms Tan Hui Nah (Singapore)
Not Available
Chronic Disease Management - From Hospitals into the Community
Dr Wee Shiou Liang (Singapore)
Click Here
Chronic Disease Management Programme (CDMP) in Singapore - A Clinical Quality Perspective
Dr Lee Heow Yong (Singapore)
Not Available
Symposium 9: Quality Improvement
  Certified Professional in Healthcare Quality (CPHQ):
The Mark of Distinction in Healthcare Quality

Mr David Loose (Ireland)
Click Here
How to Grow QI through CPIP - The National Healthcare Group Experience
Dr Loke Wai Chiong (Singapore)
Click Here
Applying Improvement Methods in Primary Care
Dr Chow Mun Hong (Singapore)
Click Here
Plenary 3: Top Management's Needs and Responsibilities for a Quality Programme
Mr Shane Solomon (Hong Kong)
Click Here
Lunch Symposium 2 (Sponsored by IBM Singapore Pte Ltd) Enhancing Patient Safety Through IT Driven Quality Management Solutions
Ms Farhana Nakhooda (Singapore)
Not Available
Symposium 10: Clinical Pathways
  Learning and Implementing Clinical Pathways - A Journey in Healthcare Quality
Ms Patricia TY Ching (Hong Kong)
Not Available
Use of Clinical Pathway to Improve Quality of Care in Patients with Acute Myocaridal Infarction
Dr Goh Ping Ping (Singapore)
Click Here
Beyond Clinical Pathways
Dr Sophia Ang (Singapore)
Not Available
Symposium 11: Performance Management
  Dashboard Monitoring - The Effectiveness of Real Time Information
Prof Seto Wing Hong (Hong Kong)
Not Available
Performance Measurement
Dr Lee Chien Earn (Singapore)
Not Available
Better Healthcare with Data Mining Technology
Dr Edwin Wu (Singapore)
Click Here
Symposium 12: Quality in Long Term Care Facilities
  Promoting Quality Care in Nursing Homes
Ms Georgiana Low Mui Lang (Singapore)
Not Available
Practical Indicators and Monitoring in Home Care Programmes -
The Hua Mei Mobile Clinic of Tsao Foundation Experience
Ms Susan Mende (Singapore)

Click Here
Clinical Quality in Intermediate & Long Term Care Facilities:
Issues & Challenges

Dr Lo Tong Jen (Singapore)
Consent
to be confirmed
A New Motivational Quality Program for Elderly Homes in Hong Kong
Dr James Luk (Hong Kong)
Click Here
Plenary 4 Map of Medicine Driving Safety & Quality Through Better Knowledge Sharing
Dr Mike Stein (United Kingdom)
To be uploaded
 
     
 
MAIN CONFERENCE - DAY THREE (19 JAN 08)
SESSIONS
SLIDES FOR DOWNLOAD
SLIDES FOR DOWNLOAD
Symposium 13: Case Management
  Impact & Challenges of Community-Based Case Management in Singapore - The Hua Mei Case Management Experience
Dr Mary Ann Tsao (Singapore)
Click Here
Making a Case for Case Management
Mr David Loose (Ireland)
Click Here
Making Case Management Work
Dr Tai Hwei Yee (Singapore)
Click Here
Symposium 14: Quality in the Region
  Challenges in Healthcare Quality in Thailand
Prof Apichati Sivayathorn (Thailand)
To be uploaded
Healthcare Quality and Accreditation Experience in India
Dr Yash Paul Bhatia (India)
To be uploaded
The Patient Safety Reporting System in Taiwan
Dr Cathy HY Wung (Taiwan)
Click Here
Symposium 15: Resource Management
  Quality Management for Offsite CSSD Services
Mrs Nellie Tang (Singapore)
Not Available
Thinking Differently About How Information is Transported and Used in Health
Mr Michael Gill (Australia)
Not Available
Enhancing Wellness and Patient Safety through Quality Management and New Value based Programs/ Solutions
Ms Farhana Nakhooda (Singapore)
Not Available
Plenary 5 Patient Safety - A New Paradigm for Improvement
Dr Leung Pak Yin (Hong Kong)
Click Here
 
     
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